This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply in full to players residing in the United Kingdom. By creating an account and using our services, you agree to the handling of your information as described below.

What We Collect and Why

When you register an account, we collect identifying information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering requirements. During transaction processing, we may also receive data from payment gateways and identity verification services to confirm that payments are legitimate and that your account details are accurate. We collect only what is genuinely needed to operate your account and fulfil our regulatory responsibilities.

We also gather technical data during your sessions on our web platform. This includes your IP address, browser type, device identifiers, and session activity logs. We use this information to maintain the security and stability of the platform, detect suspicious behaviour, and ensure that the service functions correctly across different browsers and devices. Cookies are used to manage your session state and remember your preferences; you can adjust your browser settings to control or decline cookies, though doing so may affect certain platform features.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to your information to carry out their specific duties are permitted to view it. We do not sell your personal data to third parties under any circumstances.

There are limited situations in which we share your data externally. We work with payment processors and identity verification providers to facilitate transactions and confirm player identities. In some cases, we are legally required to disclose information to regulatory authorities or law enforcement bodies. Any third party with whom we share data is expected to handle it in a manner consistent with applicable data protection standards. UK players benefit from the full protections described in this policy, regardless of where our servers or service partners are located.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your data for the period required under applicable legal and regulatory obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct inaccuracies, or to request the removal of your data where we are not legally required to retain it. To exercise any of these rights, please contact our support team through the help channels available on our web platform. We will respond to your request within a reasonable timeframe and in accordance with our obligations to UK players.

If we make material changes to this Privacy Policy, we will notify you through our web platform before those changes take effect. We encourage you to review this page periodically to stay informed about how we handle your data. Continued use of the platform following any update constitutes acceptance of the revised policy.