If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching us are listed on this page — please use whichever channel suits you best, and we'll handle it from there.

What happens after you get in touch

Every message we receive goes to a member of the support team who is authorised to look into account queries, payment issues, bonus questions, and general technical problems. We read each message properly before responding — we're not running automated replies off a script. Once your message is in the queue, a member of the team will review the details you've provided, check the relevant part of your account, and come back to you with a substantive answer rather than a holding response.

To make it easier for us to resolve your issue in a single exchange, it helps to include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and time of the event you're writing about. If your query relates to a transaction, the amount and payment method are useful too. The more context you give us upfront, the less likely we are to need to come back to you with follow-up questions before we can act.

Responsible gambling and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please say so clearly in your message. These requests are treated with priority and handled by staff who are trained specifically for this purpose. We won't try to talk you out of it or add unnecessary steps. Once a self-exclusion is in place, it takes effect without delay.

If your concern is a formal complaint — for example, you believe a decision we made was unfair or your issue hasn't been resolved through the standard support process — please tell us that directly. Formal complaints follow a separate internal process, and we will acknowledge them and explain what happens next. If a complaint remains unresolved after going through our internal process, you have the right to escalate it to the relevant authority. Our licensing body is the Anjouan Gaming Authority, and you can contact them independently if you feel that route is necessary.

One thing worth knowing: we will never ask you for your password, your full card number, or any other sensitive credential by email or through a chat channel. If you ever receive a message claiming to be from us and asking for that kind of information, do not respond to it — contact us through the details on this page so we can investigate.

Players based in the United Kingdom are fully supported and can reach us through any of the available contact channels without restriction. Whatever your situation, we'd rather you contacted us than sat with an unresolved problem.